Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help!

Eligibility for Returns: You can return most new, unopened items within 14 days of delivery for a full refund or exchange. If the item is damaged, defective, or incorrect, we will accept a return within 14 days for a full refund or exchange.

Return Process: To initiate a return, please use the contact us section on our website with your order number and a brief description of the issue. We’ll provide you with a return authorization and instructions.

Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

Refund Processing: Once your return is received, a refund will be processed to your original payment method within 5-7 business days. Please note that the original shipping cost is non-refundable unless the item is defective or damaged. 

Non-Returnable Items: Custom or personalized products, items on sale, and certain categories of products may not be eligible for returns.
Items That Never Arrive or Delayed Shipments:
We strive to get your products to you as quickly as possible, but sometimes delays occur due to circumstances beyond our control.
Delayed Items: If your order hasn’t arrived within the expected delivery timeframe, please contact us at sunshinehivestore.us@gmail.com for assistance. You can also use the contact us section for further assistance. We’ll investigate the cause of the delay and keep you updated.

Items Not Delivered: If your item has not been delivered within 14 days from the shipping date, please contact us immediately. We’ll either send a replacement or issue a full refund depending on your preference.

Important Notes

All returns and delays are handled on a case-by-case basis, and we aim to provide the best possible customer service.
We work closely with our suppliers to ensure timely delivery, but we cannot be responsible for delays or issues caused by third-party carriers.
Please double-check your shipping address to avoid any mistakes that could delay delivery.